Refund policy
Return and Refund Policy
Not happy with your product? We offer a 30-day guarantee!
At Happy Hygienics, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you can return your product within 30 days of receiving it for a full refund.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels attached.
- Accompanied by a receipt or proof of purchase.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [your email address] to request a return authorization.
- Provide your order number and a brief explanation of why you are returning the item.
- Once your return is authorized, we will provide you with instructions on how to return your item.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
If you would like to exchange your item for a different size or color, please follow the return process above and place a new order for the desired item.
Non-Returnable Items
Certain types of items are non-returnable, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Shipping Costs
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Changes to This Policy
We may update this return and refund policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.